Jalapeno Foods Pvt Ltd – Brand “The Nutcracker,” Noa by the Nutcracker” “We” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, social media, Visit our venues, CRM, customer Platform and/or services. By accessing or using our website, customer Platform and/ or services (“Platform”), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs.
Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
Your reviews, feedback and opinions about our products, programmes and services.
Loyalty programme information: your loyalty membership information, account details, profile or password details and any travel partner programme affiliation.
We use the information we collect for various purposes, including:
When you register on our Platform,
When you complete a transaction through our Platform
When you apply for employment opportunities through our Platform
When you communicate and/or chat with us
When you Partner with us.
Personalizing your experience
Analyzing trends and user behavior
To send you marketing and promotional materials
To provide you with the services you have requested.
We may share your information with third parties for specific purposes, such as service providers, business partners, or legal requirements.
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
We may use cookies and similar technologies to enhance your experience on our website. You can manage your preferences for these technologies through your browser settings. Please review our cookies policy
You have the right to access, update, or delete your personal information. You may also choose to opt-out of certain communications.
We may update this Privacy Policy to reflect changes in our practices. Please review this policy periodically for any updates.
Customers may lodge their grievances which Jalapeno foods Private Ltd. JFPL shall address promptly and efficiently. JFPL restaurants have a formal process called the ‘Incident Report’ for resolving disputes and offering compensation when necessary (e.g., refunds or replacements). Customers may use online platforms, CRM platforms, Feedback form, social media or email for sharing any issues/ concerns and the customer feedback are gathered through the Guest Experience Report. The grievances are evaluated, and periodic updates are reviewed during the business meetings. Grievances are addressed in a timely and effective manner as per the defined mechanism. Grievances are treated with confidentiality and sensitivity.
If you have any questions, concerns, complains or inquiries about this Privacy Policy, please email us at info@thenutcracker.in .Please contact us at HR@thenutcracker.in if you have any questions, concerns, complains ,Vacancy or inquiries unrelated to this Privacy Policy.
Feedback: Use the feedback form available at all “The Nutcracker” & “Noa by the Nutcracker “stores.
In-Store: Speak to the Store Manager on duty.
Online: Email at info@thenutcracker.in or visit our website
Write to us – Jalapeno Foods private Ltd
Parel Cotton Press Factory P Ltd
9/D Elphinstone Bridge Rd
Vithal Chavan Marg
Parel East .
Mumbai ,Maharashtra 400012
This cookie policy outlines how cookies are used on our website, and how they may affect your privacy as a user. We are committed to protecting your privacy and ensuring that any personal data we collect is used only in accordance with our Privacy Policy.
Cookies are small data files that are placed on your device when you visit our website. They are used to remember your preferences and improve your user experience by storing information about how you use our website.
We may use either and/or all of the below mentioned types of cookies on our Platform including:
Strictly necessary cookies: These cookies are necessary for the Platform to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Platform may not work as a result.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Platform. They help us to know which pages are the most and least popular and see how visitors move around the Platform. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Platform and will not be able to monitor its performance.
Targeting cookies: These cookies may be set through our Platform by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
We use cookies, including for the following purposes:
Make our Platform work to the best of its capabilities
Remember your settings during and between visits.
Improve the speed and security of the Platform.
Personalize our Platform to you.
Continuously improve our Platform for you
Provide advertising that is relevant to your interests.
You can control and manage cookies in various ways, depending on your browser. Please refer to your browser's help section for more information on how to do this. Please note that disabling or blocking cookies may affect your user experience on our Platform.
Jalapeno Foods Pvt Ltd has the right to amend and update this cookie policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons.
